Netherlands Hotels

In a day and age where customer service is lacking, it is top notch at this hotel. Everyone spoke perfect English and were very polite and helpful. The hotel itself is very nice. They have a cute bar area in the lobby to get flavored water and candy snacks for free. Hotel was in walking distance from the train station and was very close to good shopping.

Friendly staff, nice pool and gym, comfortable beds, sumptuous breakfast for €19 pp, knowledgeable concierge. Best of all, located across from Central Train Station (10 min from Schiphol airport).

Arrived for a late check-in and was greeted by a staff member who was doing 3 things at the same time as she was checking us in. In they're defence they were extremely busy with calls and customer inquiries, but it would have been nice had she just ignored the calls and other questions from guests and focus on our check in given that it was late and we were very anxious to get to our room for some long awaited rest. Check-in process was fast, but they failed to offer us assistance with our luggage, also our room was not what we had asked for: we specified a king size bed, but got 2 twin beds stuck together. When I called to mention this at reception, she simply told me that they can move us to another room tomorrow, but a king size bed in AMS is 2 singles dressed in one king size sheet. We had also mentioned that we wanted a quiet room, but yet again they gave us a room in the Amsterdam wing 4th floor to which the windows are directly on the busy street below with large crowds and traffic. They don't carry a large quantity of english newspapers so if you dont wake up at 8 am to go get a copy, you probably will not get one. One night, we asked the concierge for a recommendation for a restaurant, but the resto he recommended had probably changed menu or administration and was not what we wanted. The room and hotel were very clean, and very busy being directly on Dam Square which was a great location. I recommend, but dont expect a 5 star customer service

Why stay at an ordinary hotel, when you can stay at a palace!

I loved that I could go to the event at tge WF without going outside and go to my room during pauze. Excellent breakfast. Close to restaurants. The only negative was an extra charge for the exercise facilities.

Tram Central Station to hotel door. Door to beach 50 yards. Great outside bar area located on beach. Good service and prices were not too bad for Holland. Excellent promenade right outside the door. Very good facilities.

Hotel is in a grat location accross from the Train Station. But if you want to take a shower bring your own bar of soap and wash cloth if that is your custom. I inquirered about a wash or face cloth they did not know what I was talking about and then offered to get me more towels. A bar of soap was not availible either only a soup pump. Other than that everything was satisfactory.

Great staff who all spoke excellent English. Very helpful and accommodating!