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Ciudad Valles Vacation Packages

We were given the key and our floor had no electricity, staff was no help. The restroom was not cleaned you could see urine

Super cómodo... la habitación muy amplia y hermosa la vista a la laguna

Front desk staff were friendly and professional. They were kind and patient enough to let me practice my Spanish, but were all able to converse in english. They answered my questions and had many wonderful recommendations for dining and sight seeing. Housekeepers were amazing, the room was spotless! They even found a lost ear bud! Thank you!

El cuarto estaba en mala condición realmente es un hotel viejo, la recamara que nos asignaron no coincidia con la reserva a pesar de ser la Opcion mas cara que daba expedia, despues de que nuestro aire acondicionado no funcionaba nos cambairon a un recamara que coincidia mas con lo reservado a pesar de xomentarle el primer dia a la recepción ella nos hicieron nada, el nuevo cuarto tampoco enfriaba mas de 24 grados nos quedsmos ahi porque teniamos un ventilador extra, tratamos de comer algo en el restaurante pero aunque tardaron muchismo la comida fue malisima estaba salada y los tallarinew duros, No recomendamos el hotel es caro comparado a otras opciones, limpieza y atencion como el city express o Hampton. Ni yo ni otro familiar estuvimos contentos con nuestra estadia.

Staff were very helpful and polite. I had to check in fast and leave for a meeting and they were excellent in assisting me.

Perfect location. Clean . Good people