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Staff were friendly. Building works going on, so not as clean as usual in main hall way. The stairs are wooden, so it was noisy at night when other visitors came in. The doors do not close softly, so this was noisy until midnight. Free parking with plenty of spaces available was very helpful, as parking in the area is residential. Room was compact (as advised in advert) but limited hanging space. Tea, coffee, milk and loo paper not replenished daily. Fridge was at ground level and hard to open at base of bed. TV did not work. Radiator heating could not be turned down, or off, so room very hot requiring window left open (so noise pollution as near to student accommodation) Bathroom tap kept coming off. The bathroom needs a new towel radiator or hanging rail that is off the ground for the large towels - these had to be hung over the shower and there was no hanging hook in the bathroom for clothing, only a windowsill. Though the window was frosted, it did need a blind for privacy as the room is overlooked and visible when light on at night. Hoping this constructive feedback helps the hotel to improve the room.

Staff were amazing and helpful, very kind and allowed me to upgrade to a suite as I was there for a special occasion. The hotel itself is beautiful and I love the decor however a downside was no room service and their QR code has not been updated to the new downstairs restaurant TYGA. Also housekeeping did not make the bed during my stay of 3 nights (1 day I put a do not disturb sign) which isn’t what I’m used to. Overall a good experience but there could be some things made better.

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While the staff at the front desk was nice, they dropped the ball multiple times and room service staff wasn’t bad, but were not showing hospitality like I would expect. I was there on a weekend trip to see Xmas markets. Wasn’t expecting any frills. I called the front desk 3 times over 3 hours to ask for additional bed sheets, and they never arrived. Each time the front desk said it was coming and gave some excuse, but by the third time I called they were frustrated with me for calling again. Sheets never came. My floor was being painted, no big deal, but the room’s walls were dirty and scuffed up badly. The place was not a dump; it just wasn’t maintained well and they aren’t taking care of things. My toilet would barely flush. The shower doors were broken and were difficult to get closed. There were screw holes in the bathroom walls which were never patched. The gym was also terrible. I wouldn’t work out in it even if I was desperate. Prisons have better equipment and layouts. It was below bare minimum in regards to quality or comfort. I won’t be staying there again.

On the description it said bath robes and towels etc but upon arrival there wasn’t robes. One of the workers was very rude as well and wasn’t professional. He didn’t know the reason of why I was there and didn’t treat me with respect nor kindness. This was very disappointing because everything else was okay. I asked about if I can screen mirror on the tv when the tv clearly showed that u can screen mirror and he was blunt and was saying I was wrong that they wasn’t smart tv (which they wasn’t but that wasn’t what I was asking) apart from one of the staff members letting the place down everything else was fine. The other staff members were very helpful and nice.

Lovely room, plenty of space. Lovely shower . Breakfast excellent, great choice, quality. Great location straight out of the train station. We were attending the coop arena , 2 miles away so a good base.