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Bulford Vacation Packages

The hotel is lovely and the location is great, both in terms of the immediate surrounds and the nearness to so many worthwhile destinations. The main problem we had was that the description on Hotels.com incorrectly says that even the cheapest rooms (Standard double room) has a fridge—it did not have one, which was a key reason we booked this room. When we asked at reception about this they seemed surprised (and suggested we upgrade to get a fridge), but didn't seem interested in fixing this incorrect information. So, don't trust the Hotels.com description of the room! But other than this the room was very nice.

The building was in a great location. a nice quiet square, just 5 minutes from the start of all the bars and restaurants. The room itself was nothing like the pictures. It was one small room only which contained the shower and the sink. there was no wardrobe or cupboard to put clothes and shoes. There was a single rail attached to a roof beam which had 6 clothes hangers. The most alarming problem, was the fact that there was no toilet. This was located on the landing which needed a separate key to open. This is not ideal when you wake up during the night and its dark and you need to locate the key before you can use the toilet. The room we was allocated, but looked nothing like the pictures, was located at the top of the building. Apparently, it was on the 3rd floor. But to get there, you had to walk up 5 small staircases, 55 steps in total. When we arrived, i did complain about the room and we was offered a different one in the basement, as long as we had used nothing in the room. Unfortunately in the 2 hours between sending my complaint and receiving the reply, we had unpacked and showered, rendering the room used. For the money we paid, the minimum you expect is an en-suite toilet.

The communication was terrible, we only got the code for the apartment access after we called the owner a few times. Even after he had picked up and said he was sending it, he still didn’t and we had to call him back again. This was all last minute. We had originally booked to stay in the bigger apartment but the owner sent a message on the app to say he had double booked us and were we happy to stay in a smaller apartment with a shared kitchen rather than a private one. We accepted after he promised a partial refund as i had no choice by then as it was too close to the stay. I am still waiting for that refund…. The place itself was clean, and it was fine for a 2 night stay whilst i had to attend a course. However, the parking was really full every day that we were there and awkward to even get into so ended up using the free off street parking. I wouldn’t use this property if you rely on the parking. Fine if you don’t have a car because you are close to everything you need. I will definitely not be using this owner again, he was absolutely terrible with customer service.

Good location, but the service during my stay was poor. I asked for extra pillows on two separate nights. The first time I was told they would be sent up and nothing came. The second time I was told 15 minutes. I waited until midnight with no delivery and no call to explain. There were no slippers in the room, so I went down to buy a pair. I had to pay on the spot at the desk with no option to add it to my room, and the member of staff serving me did not know the price. She checked with a colleague who was not sure either and guessed. Small thing, but it did not look professional. While I was there, the receptionist who had checked me in only a short while earlier asked whether I had arrived the previous day. I was then told there was another guest with the same first and last name. Later a second member of the reception team rang my room, asked where I had booked and to spell my name, and was about to end the call without explaining anything. I had to ask what the problem was, and the call ended abruptly. Being questioned about my own booking in that way was uncomfortable. I also asked for a plaster after a minor injury. I was given one, but only after the staff spent some time working out where the first aid kit was. On top of that, the room was too hot from midnight until morning, and the morning reception team were noticeably flat and unwelcoming. The property itself is fine. The service is what needs fixing.