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Everything was really good

Beautiful location, staff was great Rigoberto and Estella were very attentive, espectacular place would strongly recommend.

Let me start by saying I’ve stayed here a few times and always have loved it. The rooms are beautiful still the staff is very friendly until something comes up then you can feel tension. I’m not gonna go into full detail about everything but I’ll just say this. You need to understand if you’re staying here. You’re going to hear loud music played at the pool during the weekends very hard to relax in your room with thumping music. Second and the part that made this stay very difficult was the Wi-Fi would drop every 30 to 45 minutes. The TV in the bedroom wouldn’t play anything because it couldn’t get a signal and they tried to make up excuse after excuse saying the rain does that although it didn’t rain the whole time I was there and then I got an email from the owner saying that the Head staff told him it was my phone configuration. It ended up being something we talked about the entire stay, which is a shame because again the place is beautiful.

Beware of bed bugs. This place unfortunately did not meet our standards. I ended up getting an infection on my leg due to the bed bugs at this facility, which surprised me given that it is supposed to be one of the more high-end locations in Puerto Vallarta. Additionally, everything that might be a standout dish on the menu is a surcharge, so be ready for that if you plan to come here. I would advise visiting here during the time of September, as we experienced a lot of humidity. They do have some nice amenities that are outdoors, which are hard to enjoy if you come in the most humid times of the year. Additionally, I didn't enjoy the fact that as soon as we were welcomed in, they tried to push a VIP program onto us. This then committed us to a 75-minute onboarding and additionally delayed our check-in from actually having us enjoy our welcome and our first day. We lost several hours just to them trying to sell us on the sort of VIP experience, which I believe is a timeshare. Luckily, we were able to get out of this, and I would recommend others to do so as well if you want to maximize your time at the resort. Again, I would urge visitors to look elsewhere as you can finder more cleanly resorts for this price. Additionally, transportation to and from the resort is not included without yet again.. a surcharge

Im def coming back