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Winterbourne Stoke Vacation Packages

Would NOT recommend! Room spacious but not fully clean, dust in various places - extraction fan, radiator and surfaces. Peeling paint and limescale too in bathroom. Very noisy fan provided in room as no temperature control. No sound proofing in the room / hotel as could hear other guests on the corridors and floor above which disturbed our stay and sleep :( Overall disappointing visit and would not return. Staff okay. Breakfast was adequate but nothing special. Rubbish coffee. Only positive is the grounds and the actual building.

My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

Our large bedroom was amazing and very comfortable. Evening meal and breakfast were good. It was busy so we ate upstairs. Breakfast is served in the bar area . We were well looked after

Stayed overnight and it was in a quiet neighbourhood with shops close by. Clean and tidy place with lots of amenities

Wonderful period property, all modern conveniences, comfortable beds, luxury bedding, spotlessly clean. Situated just off the high street with secure on site parking, and within walking distance of various eating establishments. Website is easy to use, and informative, covers everything you need to know about the property and local area. Jamie & Gary are fabulous hosts. Highly recommend this establishment.