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Trowle Common Vacation Packages

Rang on the day of arrival to ask for featherfree room and was assured by Harry that this would be accommodated. I anm anllergic to feathers. Arrived later and forgot to check the pillows. Woke up with swollen eyes the following morning, checked the pillows and saw that they were down feathers. Told the young lady on the desk at check out who said sorry.

We enjoyed our stay here. The staff was very friendly and the rooms were as shown. Comfy beds. Also a nice location.

Hotel in need of refurbishment

Just a short stay, but made perfect by Jolanta, who sorted out a last minute problem with grace.

Thank you to Sabrina the duty manager for responding to the issues we experienced positively and for taking ownership of them. She was a credit to the hotel, worked hard and clearly cared about the guest experience. Sabrina was also thoughtful as she knows the other issues we experienced (nothing to do with the hotel) following a recent visit to Mexico. We originally booked an accessible room. We did so purposefully because that room had a king sized bed. Unfortunately the room was tidy but was not clean. When we arrived there was unrine already in the toilet and the bathroom wasn’t to a standard one would expect for a £150+ (on average) room per night or the DoubleTree brand. It wasn’t a one off, it appeared to be a build up of a substandard lack of cleaning routine for some time as it included black mould in places. We were moved rooms as an ‘upgrade’ but it was only marginally better pointing to some systemic issues which we have been assured will be addressed. Overall it’s a nice property with some nice grounds and a bit of history; but we felt the rooms in person are dark and dusty and do not entirely live up to

Exceptionally clean flat with everything you could need. Safe, convenient location close to shops and restaurants