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Love the hotel. The scenery is beautiful, the river and the waterfalls. Food delicious.

Clean room , shops nearby , my only complaint was a that the hotel shows that it is 3 minutes walking to the US Embassy and that was the main reason I booked it, my surprise was that is 3 minutes walking to the old location of the Embassy. They need to up date the information they are posting in its advertising in Expedia.

Title: Amazing location, but facility issuesThe location of this hotel is perfect. It is very close to the metro and bus stations, and there are 7-Eleven and Oxxo stores just a short walk away. The rooms were also very clean, with housekeeping provided daily.However, the amenities need improvement. For the first two days, there was no hot water, forcing me to take cold showers. The front desk staff did nothing to help when I reported it. Later on, adjusting the water temperature was an absolute struggle. Also, the breakfast was way too small and simple to be filling.Good location, but the stay itself was uncomfortable due to the service and plumbing.

The apartment was spacious , clean and in the perfect neighborhood. Security at the door was an added bonus. Would recommend anyone visiting Polanco who needs space for a group to consider. We had a three bedroom/4 bathroom apartment with kitchen and living room.

fantastic location, nice new building, very comfortable all around