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Shibata Vacation Packages

The hotel is just a short walk from the station on the other side of the river. If you are unable to work, as we were due to an injury to my wife's knee, there were always taxis to take you wherever you wanted to go. This is a luxury hotel and the standard matches that. Staff always very welcoming and helpful, and offered my wife a wheel chair for use in the hotel if she needed it. I would have no hesitation in going back to the hotel again. Also of note is that this hotel is an evacuation centre in the event of a tsunami, so a safe place to stay.

Overall very nice accommodation and the shuttle driver was very nice. However, whoever actually manages the property really needs to do better with communication. The day of my arrival I was still trying to figure out how to actually get to and check into the property since no instructions were provided. I had to try to contact them multiple times and also had to reach out to hotels.com multiple times. I’ve been to Japan to snowboard before, I don’t need my hand held. However, traveling internationally is stressful enough and I want to know when I arrive at my destination that I’ll be able to get into the accommodation that I paid for and relax. Not walk around with a bunch of luggage/gear, hoping that I can get in at some point. In the end, I was able to access the accommodation without issue but again, communication is not that hard. All I needed was a message explaining the procedure and how to access the accommodation and I didn’t get that info until just before arriving.

I was arriving in Niigata by ferry, and so I picked this place because it was close to the port. HOWEVER, there are multiple places where ferries dock, and my ferry ended up at a dock farther away. I ended up needing to take a taxi to the hotel. The view is phenomenal and the room was wonderful. The Chinese restaurant was very good. There was also a gift shop that was great. I had a lot of work I needed to do that kept me in the hotel, so I didn't check to see how easy it would have been to get around the city, though I did need another 10-minute taxi to get to the train station. But I really loved the room as one of the best during my travels, and would stay again if I get the chance.