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San Marcos Vacation Packages

The hotel itself was actually really good and we enjoyed our stay. However, just a heads-up if you are driving yourself: the check-in process is a total cluster f*ck. If you aren't paying for valet parking, they will not let you park or even idle in front of the building to quickly go inside and get your keys. It makes unloading luggage and checking in incredibly stressful and complicated. Nice place overall, but they really need to fix how they handle arrivals for self-parking guests.

One of the elevators was broken for the whole stay (5 days), and we needed to wait so long to get a key for the car in the parking lot.

Great location and incredible views. Large deck and living room. Ellie in the office is great

I had a smoke detector die in my room and start beeping around 8 at night. I called the front desk, they said maintenance was gone and they didn't know what to do. They first told me to take the battery out. I refused as I was not physically able to climb on the chair and reach the detector. Furthermore, it seems like a poor idea to instruct your guests to remove the batteries from safety equipment. I called again and pressed for an answer. They said there would be someone coming at 11 pm who could assist me and that they would call. By 11 :15 no one called so I rang the front desk again and they new staff had no idea what I was talking about but thankfully came to resolve the issue after about 20 minutes. No one offered to comp anything to address the issue. The first person I talked to was rude and unconcerned. The room itself was dirty, and paying the 500 dollars a night that I did, did not meet the standard I would expect. The front desk was often unmanned, the rooms were outdated, and plain the shuttle service offered by the hotel was not described to me at check in and they attempted to charge me for parking 3 separate times despite me having no car and writing as much on their check in forms. I stayed 2 nights and would consider it a disappointing experience at a quarter of the price. Shout out to the evening shift guy who came to help me. Everyone else, ranged from rude to indifferent. Indifference is inoffensive at 100 a night not 500.

The photos were a little misleading. The hotel is also under renovation however we paid a premium nightly rate. We were not notified with ample time about the renovations. The property was older than I expected, more like a motel feel than the quaint cottage type I was expecting for La Jolla. Overall the staff was great and it was a nice stay, just not exactly what I was expecting.