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Puerto Morelos Vacation Packages

Just everything perfect

I originally booked Ocean coral, but due to renovations they offered me their sister's hotel-ocean riviera paradise. It was beautiful. Very kids friendly. Total 9 people traveling and 1 child and we had 3 rooms. Food was delicious I didn't have an issues.

Amazing

The hotel was great. Very nice pools and great path for running. The beach is not so nice, but that’s applies for that whole area. We were very happy with our upgrade to the Privilege service for being Platinum Expedia members (better drinks, more restaurants and special areas). Food is good. Swim-up room is nice. Animals and nature are beautiful at the hotel. Special mention to Antonio and Yesenia at the Blue Moon restaurant, and Rolando at the Steak House.

I noticed that one of the copies the hotel personal gave me to sing for check in was for Expedia showing the room and level of my hotel room but, without any explanation they gave me the key for a different room of different value, less value! The next negative things in the hotel are: The hotel was in reparation of some rooms, some areas & main entrance. The hotel changed his policy of cleaning the rooms, they didn’t clean our room while we were there, no toilet paper or soap for a while. It was impossible to get a reservation in a different restaurant. One of the restaurants was closed indefinitely. The hotel staff service was very bad. If you need copies or pictures I have some to confirm my complaint. Thank you.