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Our stay would have been uneventful if we were not charged for an unused dinner coupon. When we checked in, that gentleman told us that they also own the hotel next door which has a restaurant and said that if we want to have dinner there, we could use a $15 coupon which he gave us along with free Roam passes for the public transit buses. We ate somewhere else and did not use the coupon. However, when we checked out the next morning, the girl said we have to pay $20 for the $15 coupon as it is "part of the service". This is really weird and we never experienced this type of problem before. It is really not a good business practice to ruin one's reputation for a strange charge like this.

We had a fantastic stay! The hotel is in a great location, and our room was spacious, immaculately clean, and very comfortable. The front desk staff were outstanding—professional, friendly, and always willing to help. When we mentioned that we were planning to hike the Helen Lake Trail, they even lent us a complimentary bear spray, which we greatly appreciated. Their exceptional hospitality truly made our stay even more enjoyable. We will definitely choose this hotel again when we return to Banff.

This sky glass cabin was sweet. The view was awesome. The bathroom was spa-like Although small. I appreciated the AC especially when the weather was smoky. The stove plate worked well. All in all i wanted a little bit more square feet for the pricey price.

Place wasn’t fully open but still great!

Nice stay! Love the pool!

We really enjoyed our three night stay. Very clean. Spacious.