"At least it's clean and the staff are friendly."
Inexperienced staff, but they are really nice and try really hard to make you happy. We got in at 10:30pm, and the T.V. wasn't working. Maintenance was on it in 5 minutes flat.
Housekeeping starts cleaning rooms at 9:30am, which is terrible. I've never stayed at a hotel that cleans before checkout. Then, we requested a late checkout, and put the do not disturb sign on, and at 10:00am, housekeeping knocked on the door to ask if we were checking out that day??? Then, 5 minutes before our late checkout, they came back AGAIN???
Restaurant was worst service and food imaginable, it was like an episode of "Hotel Impossible." So bad it was funny. Our first server took out order then disappeared, second server was really nice and apologetic and took drink orders, then another guy took our food order. Everyone working in the restaurant acted like the'd never worked in restaurants before. I asked for a strawberry margarita, and out came a glass of pure tequila with strawberries muddled in it, and it took 30 minutes to get it, even though there was nobody at the bar. I gave up on the mixed drink idea and asked for a glass of Pinot Noir, and was served Pinot Grigio...twice. Every time we asked for something, it came out wrong. Like, everything. And it took 45 mins just to get our appetizers, and an hour to get our meal. There were only about 30 people in the restaurant, and nobody at the bar. Thankfully, the manager comped our meal.
Traveller from Aliso Viejo