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Great pools, loved the food court style lunch option. We were there in Aug so lots of sun beds and umbrellas were available. We were able to book à la carte every evening easily. Beach has brown water. Occasional bad smell. Only one pool has a swim up bar at the marina Easily was able to walk to all 3 resorts you get access to. Golf carts are quick and easy to catch a ride if you don’t want to walk.

I never write bad reviews but I have no choice after staying here. Let me start off by saying the staff was wonderful really nice and helpful. However, there was so many bugs in the room every day I woke up with mosquito bites and bed bug bites. I had bites all over my arms and legs and back. I was itching almost the entire stay. The shower is not fully closed and has an opening and the bugs easily get through and lizards, and I woke up at three in the morning with the cricket on my pillow. There was ants everywhere. I could not even leave my bathroom supplies anywhere or my clothes anywhere without them being swarmed in ants within minutes. I do not recommend staying here pay a little more to ensure that you will not have bugs crawling in your bed and all over the room.

I have visited Cancun almost 10 times and stayed all different resorts. This resort is very new and has a lot of potential. However, it seems that there are serious issue in maintenance. Most of the faucets in the public area are already broken. Every towels and sheets has stain. I strongly suggest to the management to check how they do the laundry. All the towels in room are dirty and disgusting. It also seems that spider just hachted in my room.

Amazing experience: exactly what we needed in Tulum We moved to Delek Tulum after having a disappointing experience at Azulik, and the difference was incredible. From the moment we arrived, the staff was welcoming, friendly, and genuinely helpful. They made our group feel comfortable and immediately turned our trip around. The property was clean, well maintained, and everything worked exactly as it should. The A/C kept the rooms comfortable, the Wi-Fi worked perfectly, the amenities were clean and fully functional, and having a beautiful pool to enjoy was a huge plus. What stood out the most, however, was the staff and the service. Everyone we interacted with was attentive, kind, and happy to help. The atmosphere felt relaxed and welcoming, which is exactly what you want when vacationing in Tulum. After moving hotels, we were finally able to relax and enjoy the rest of our vacation. Our entire group of six was very happy with the decision to stay at Delek. We would absolutely stay here again and highly recommend Delek Tulum to anyone looking for a comfortable, clean, welcoming place with excellent service. Thank you to the entire Delek team for turning our trip around!

I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.

WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy.