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We had a wonderful stay at Delek Holbox. The staff was very friendly, helpful, and welcoming throughout our visit. The beach and beach bar were beautiful and perfect for relaxing, and the rooms were clean, comfortable, and very nice. We would happily stay here again

The property is gorgeous and housekeeping was on point every single day. Big shoutout to Angel, Giovanny, and Blanca — they were genuinely great and made the trip feel special. I had arranged a birthday decoration setup for my boyfriend prior to arrival and it was beautifully done — and housekeeping kept it maintained throughout the rest of our stay. We had complimentary breakfast every morning which was a great perk — always fresh and a nice way to start the day. Food overall is on the pricier side, but honestly that’s just Tulum — coming from someone who lives in Los Angeles , it’s comparable. That said, a few things worth knowing before you book. We had no hot water for 4 out of 7 days, which was frustrating because honestly the shower was a highlight, once we had hot water. Also — the balcony pool never got warm the entire stay. We basically couldn’t use it, so don’t let that be a selling point for you. The most frustrating part was checkout. We tipped cash for room service every time AND were signing receipts, but when we asked what the receipts were for, staff brushed it off with “oh it’s nothing.” Then at the end of the trip, room service charges showed up on our bill. We had to go back and explain that we’d already been tipping in cash the whole time. Angel sorted it out, but it was an annoying situation that could’ve been avoided with just a little transparency upfront. If you order room service, ask questions before you sign anything. Bring pesos !

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Hotel is old. Rooms smell musty. The staff is helpful though. We ended up leaving this hotel and going to another, newer property and were happier there. Also, the crowd is on the older side at El Dorado. Wrong vibe for us.

Rooms were good, cleaned everyday which was a plus! Staff was very friendly and helpful also very attentive! This hotel is for families, so you will see a lot of kids running around but this did not affect us! Outdoor pool was good, we mostly stayed down by the beach which is much more relaxing than the pool area. The food was good, but I get it, family-oriented Hotel so expect more food for the little ones. Personally, I expected more sea food selection. The Restaurants where amazing! We did have to wait about 1 1/2 hours to gets seats @ The Big Ben, but it was worth it! Drinks were available at all bars; drinks were served quickly didn't have to wait too long.

The property needs renovation. 1.the elevator where terrible, no air and totally dark. 2. Some one took one of my personal ring from the bathroom. 3. The food was not good , especially the restaurants the steak house . Only the Asian one was good . 4. The staff was always good and happy to help. 5. Our bed was two beds together, my husband and I could not sleep close together . 6.nice beach view , nothing to sit on it or umbrellas . And they do t serve you nothing there

Beautiful property. Everything was perfect from start to finish. The room, the food, the staff, the property. Honestly there isn’t anything I would change. This place is a winner in every category. I highly recommend. I went for a solo getaway but it could also be a perfect couples getaway as well.