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Extraordinary hotel and apts. Loved the stone walk ways and lush jungle landscaping Clean, safe, comfortable. The staff made the difference between a great stay and an unforgettable stay. Photos are accurate. Good location. Wonderful resturant. I had the pleasure of staying in 2 different rooms with plunge pools and a 1 bdr apt with plunge pool. Wow. Huge pool, priviate sun deck big enough to hold a 10 person party. Beautifully decorated. Large 2nd terrace, full large kitchen. Front desk staff - professional, polite, helpfull to a solo older lady traveler. Johnny was most kind. I'd return.

Overall, we had a good stay at Hotel Kanan, and our room was absolutely amazing. However, the hotel itself felt a bit neglected and could definitely use some maintenance and extra attention. I understand that tourism may be slower right now, but I actually think this is the perfect opportunity to take care of the property and make improvements. One of our biggest disappointments was the beach. I completely understand that sargassum is a natural issue and difficult to control. However, there is a difference between dealing with seaweed and simply not maintaining the beach. We noticed trash sitting in the same spots for several days, and while neighboring hotels were actively cleaning up the seaweed and keeping their beaches tidy, here it seemed to be simply ignored or worked around. Breakfast was another disappointment. The options were underwhelming, and the food was quite bland and lacked flavor. It's a shame because the hotel has so much potential, and our room was truly wonderful. With better maintenance, more attention to cleanliness, and improvements to the breakfast, this could be a fantastic place to stay.

Nice

Exelente estancia limpieza y comida vistas …todos súper amables volveríamos con gusto ampliamente recomendable 10/10

I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.

Place was nice but could’ve been kept better. I got probably over 30 mosquito bites because there was a gap in in the window that couldn’t be covered. The water and electric went out middle of the night before check out, and I found out because my cpap turned off and I couldn’t breathe. I couldn’t shower or brush my teeth. It was raining hard so in order to get to the front desk from my room I had to walk through ankle height water. It could’ve been easily fixed if they put a drain or something. When I got to the front desk soaking wet staff just stared at me and didn’t offer a towel or anything. Basically just said you owe this for stuff from the mini bar. Didn’t help me with my bags either.Couldn’t swim in the cenote too dirty. Food too expensive and im from San Francisco.

After we arrived, we noticed that there was a conference group book the same time of our stay. This caused issues with finding places to eat dinner each night we were there. Our stay was for 7 days. The conference took over multiple restaurants, booking them completely. Leaving us with the same lunch/dinner options quite a few times. The buffet was only open for breakfast and lunch. Pool areas were closed for private parties. The sports bar was so loud with them in it, you couldn't hear the party games the staff had set up for the guest. They choose the conference group over the rest of the customers. The line at the front desk for complaint about these issue was ongoing. options