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There is nothing good about this resort. Rooms are dirty, food quality is poor and the staff is rude. I would give it zero stars if that was an option.

The hotel was really nice. We chose the ocean view and it was amazing waking up to the ocean. We went during the sargassum season so there was a lot on the beach. Overall it was a nice clean hotel and everyone was very helpful.

Pros: We enjoyed a wonderful 5-day family stay featuring friendly staff, exceptionally clean accommodations, delicious food, and a fantastic variety of daily activities. For an elevated experience, I highly recommend booking the Deluxe VIP package to enjoy the dedicated concierge service. Th El Cid Cancun properties are a great choice for families and groups. Constructive Feedback: Be mindful of complimentary free excursion offers, such as the cenote trip. It requires attending a mandatory resort tour and sales presentation for membership options ($10k–$30k commitments). If you prefer to maximize your relaxation time without participating in sales presentations, you may want to decline these promotional packages.

Wow! Easily the best resort we have stayed at. I am not Vegan but the best part of this trip was definitely the food. The all-inclusive is the best deal around by far. There are plenty of non-vegan options but honestly I mostly ate the vegan versions. Everything was top-shelf. Charlies Vegan Tacos were a highlight. And we actually lost some weight while we were there since its so healthy. The service was incredible. Everywhere we went we were greeted with smiles and hellos. We got to know by name many of the staff. The Pools are about the best I have seen and the beach (when there is not seaweed) is incredible. And they keep it cleaner than any other beach around. Every time we ventured out to try something different we came back to the hotel because it was just better. The free classes like Yoga were amazing as well. I feel this is a secret that will soon be out. But thank you to all the staff who were part of this experience.

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Quiet relaxing resort everything was great!