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Staff were friendly. Building works going on, so not as clean as usual in main hall way. The stairs are wooden, so it was noisy at night when other visitors came in. The doors do not close softly, so this was noisy until midnight. Free parking with plenty of spaces available was very helpful, as parking in the area is residential. Room was compact (as advised in advert) but limited hanging space. Tea, coffee, milk and loo paper not replenished daily. Fridge was at ground level and hard to open at base of bed. TV did not work. Radiator heating could not be turned down, or off, so room very hot requiring window left open (so noise pollution as near to student accommodation) Bathroom tap kept coming off. The bathroom needs a new towel radiator or hanging rail that is off the ground for the large towels - these had to be hung over the shower and there was no hanging hook in the bathroom for clothing, only a windowsill. Though the window was frosted, it did need a blind for privacy as the room is overlooked and visible when light on at night. Hoping this constructive feedback helps the hotel to improve the room.

The room was lovely and the staff helpful but returning after 11pm to find nothing open, no room service and an empty minibar was ridiculous for a hotel of that size. I don’t expect to have to go out to get food when I’m paying that amount for a hotel. Also a lot of noise from outside, terrible soundproofing.

Staff were amazing and helpful, very kind and allowed me to upgrade to a suite as I was there for a special occasion. The hotel itself is beautiful and I love the decor however a downside was no room service and their QR code has not been updated to the new downstairs restaurant TYGA. Also housekeeping did not make the bed during my stay of 3 nights (1 day I put a do not disturb sign) which isn’t what I’m used to. Overall a good experience but there could be some things made better.

Very nice hotel! Walking distance to arena. Excellent restaurant and bar downstairs

This hotel is excellent at every aspect, it was my second time there, and for sure will book again. Room is spacious, comfortable and has everything you need cutlery, pots, pans if you want to cook a bit, cups, wine glasses and wee Nespresso machine which was. Staff is lovely, friendly and helpful, check in a Nd check out smooth and no issues. Breakfast and dinner absolutely delicious . 5 star rating in all aspects

Great stay, wonderful boutique hotel of the highest quality

Friendly, helpful staff. Great location