"Impeccable customer service in Level! So worth it!"
We had 2 rooms on the top (9th) floor; one for us and one for our kids. Both rooms had a cheese and fruit platter in them upon arrival, and ours had champagne. Check-in was smooth and easy. We were there celebrating our oldest daughter's college graduation. Our first morning we thought breakfast on the beach was served at 0630 and wanted to watch the sunrise. We went down, were seated and quickly served breakfast. When my husband also requested a juice drink our waitress (Linda) explained that they would send someone over to the marketplace to retrieve it as their machine wasn't running yet because they don't open until 0700. We apologized that we had the opening time wrong and told her that she should have said something; we would have sat in a lounge chair and waited. She said they wouldn't think of turning us away! Our last night there, we had dinner at the steak house and it was uh-mazing! The waiter noticed our oldest wasn't drinking her cocktail; when she said she didn't care for it he asked what she likes to drink and quickly provided recommendations and brought her something else that she loved. The staff sang congratulations to her and brought her a cake to make dinner very special. When she went back to her room, there was a cake from management, along with a bottle of champagne on ice! Cedric provided excellent butler service on the beach and answered tons of questions about the islands and culture. James in the Level lounge was of great assistance numerous times!
Traveller from FPO, United States of America
This all-inclusive resort is located on the white sands of Cable Beach along the Atlantic, offering the relaxation of water …More
I had read a ton of bad reviews on this place, so I was shocked when we actually had a great stay with very little hangups. We're a couple in our late 20s and had a great time on all the rides and never had to wait in line. The beach was stunning and only a few minutes walk from our room. The staff might have been a bit bored with their job, but we didn't experience any rudeness. They were actually very helpful and friendly! The only downfall was that 2 of the restaurants we wanted to try were closed for the week so we ended up getting room service because we didn't have a reservation for the one nice restaurant that was open in the marina.
Traveller from Los Angeles
These spire-topped towers contain 1,201 rooms and embody the Lost Continent theme offered by the water-park and marine-life …More
Great location and beautiful setting Would be a gem but needs some sprucing up. Painting and a good housecleaning would help Grounds and pools are beautiful Invest in your hotel and take pride in hotel
Adjacent to Port Lucaya Marketplace, this resort occupies a promontory jutting into Bell Channel Bay, a narrow waterway near …More
This is one of the very few hotels that are open after Hurricane Matthew hit the island this past October. The hotel is simple and basic. No thrills, but clean and friendly. The rooms and general areas are again very basic and in need of updating. The hotel is undergoing a renovation and repairs due to the hurricane. Do not expect a fabulous resort type hotel. But, if all you need is a place to sleep, this is a good hotel. If you expect resort type luxury, this is not it. But being fair to the hotel staff and owners, this hotel is a very good deal. The staff was very attentive and cordial. And most important is that there are very few hotels open due to damage from Hurricane Matthew. And that is indeed a blessing!
Traveller from miami
Located in Smith's Point, this hotel is within a 15-minute walk of Shark Alley and Treasure Reef. Taino Beach and Casino at …More