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We are from Canada, we pay a greater amount for all travel than many other countries, maybe we are setting our standards too high. We believe the staff are doing the best they can with what they have to work with. We understand tourism in this area is down up to 40% and the funds aren’t available for overall property maintenance but basics and standards can still be met. Our experience at this hotel has been extremely disappointing. The level of cleanliness, maintenance, hygiene, and service is simply unacceptable. The pools, and hot tubs are slimy, green and you cannot see to the bottom. They did not clean the main pool until we made comments. The mold/musty odor in our room is extremely strong, particularly at night. It is so bad that we had difficulty sleeping and woke up with a sore throat. This has seriously affected our comfort and enjoyment of our stay. One of the chairs in the dining area of our room has visible mold. The dining area is also poorly maintained. The chairs appear to have mold, and the curtains are dirty and in poor condition. Even more concerning, one morning at the breakfast buffet, we found visible mold on the sliced bread. Food with visible mold should never be available for guests to consume. The staff removed the two slices but not the entire loaf of slices. There is also a water leak directly outside of our room. The floor becomes extremely slippery, creating an obvious safety hazard. Instead of properly repairing the leak, the hotel has simpl

Fantastic place for families. Highly recommend

Pool was cold, furniture dated and food quality for room service is poor

The hotel is fine but definetely overpriced (location not great, noisy, issues with deposit!). Staff was friendly and I do not think it was their fault but the hotel management. We encounter a few minor and big issues: we booked a Superior room to have more space but we were assigned to a regular room. The room was changed pretty quickly but the second bigger option was literally in the basement, with a tiny window (do not book a Superior!). The main problem was that I was charged 3,000MXP as deposit and never got the money back. It has never happened in my life and instead of helping the hotel just told me to contact my bank. So overall, not really a pleasant experience. They got great extra services like beach umbrellas and coolers though!

Great place for a relaxing vacation.

Can't recommend this place enough. Love everything about it. Our 3rd time visiting cabo and we've stayed at pueblo bonito sunset all times. The food is great and variety to choose from. The staff is so friendly! If your looking for place to stay pueblo bonito sunset is the best!

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