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Burnley Vacation Packages

While the staff at the front desk was nice, they dropped the ball multiple times and room service staff wasn’t bad, but were not showing hospitality like I would expect. I was there on a weekend trip to see Xmas markets. Wasn’t expecting any frills. I called the front desk 3 times over 3 hours to ask for additional bed sheets, and they never arrived. Each time the front desk said it was coming and gave some excuse, but by the third time I called they were frustrated with me for calling again. Sheets never came. My floor was being painted, no big deal, but the room’s walls were dirty and scuffed up badly. The place was not a dump; it just wasn’t maintained well and they aren’t taking care of things. My toilet would barely flush. The shower doors were broken and were difficult to get closed. There were screw holes in the bathroom walls which were never patched. The gym was also terrible. I wouldn’t work out in it even if I was desperate. Prisons have better equipment and layouts. It was below bare minimum in regards to quality or comfort. I won’t be staying there again.

Lovely hotel in a good location. It was clean, comfortable and enjoyable. However, I did feel this was somewhat ruined by service charges and tips. A drink in the bar ended up being more once I’d ordered it because of hidden service charges. Not a lot, but it was already £7.50 for a non-alcoholic cocktail. When I checked out, I was told a ~£15 service charge would be taken off my deposit, although this was optional and I could remove it from my bill if I wanted to. Again, not a massive amount but it’s just irritating when it’s assumed you’d like to give more (I’d already paid £380 for two nights). Never been in that situation in a hotel before, and glad it’s not commonplace.