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Bewcastle Vacation Packages

Excelent for a quick overnight stay lovely hotel, Very friendly staff room was basic but very clean. Bed was a bit harder than expected but okay. Would recommend this hotel if you need to visit or do business in the area. The food was of a good standard couldn’t fault the service. Kind regards Adrian & Annabelle Straatman Wyberton Boston Lincolnshire

Amazing staff, beautiful room, every little detail of the hotel was perfect. Thank you so much for a brilliant stay, this is my hotel whenever i come back to Manchester

Great property and location

Good location to city centre, clean and had a pool.

Despite the stated check-in time being 11am to midnight, we were rudely spoken to on the phone by the manager when we arrived to check in at 11pm after a long work day plus hours of driving all because we hadn't replied to some messages about check in, all whilst we were driving I might add, so he's annoyed becuase we didn't text and drive! We expected to arrive and for check in to go smoothly, however, the underground parking is not guaranteed if you arrive late, and you have to pay an additional £20 per night on top of your room fees if you want to park your car in the buildings car park. This is not made clear on the listing, at time of booking it simply read "parking is available". The balcony door was also not opened by any of the provided keys, and when questioned about this the listing manager said "what do you mean" "use the key mate and open it". Once again horrendous customer service, which leaves a bitter taste in your mouth. The security guard at the front desk was polite and extremely helpful, and he was also the one sent up to help with the balcony door, and he did fix the issue which was nice. Overall the apartment cant really be faulted. Just naff customer service from someone who doesn't know how to speak to and treat their tennants with respect. We left the place spotless and it still took 4 days of having to message the Staysavvyaccommodation guy on whatsapp to get our deposit back. I never leave negative reviews but that's my honest experience.

Excellent stay! Would highly recommend

The room was clean overall and looked nice, but the lack of a functioning A/C really impacted my stay, especially considering that the UK had issued warning alerts due to the very high temperatures. I was disappointed to find that the A/C did not cool to the set temperature and it also switched off after 2hrs. This meant I had to switch it back on, including during the night. I told the reception staff 3 times during a 2-night stay and was told it had been resolved off every time; I eventually got tired of asking. Breakfast was okay, the bread/pastries were unfortunately dry at times but the coffee was delicious. The location of the hotel is great and it felt safe, but it falls short of what is expected of a 4-star hotel.

Great hotel, great location.