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Nice hotel, the staff are very nice and the free breakfast was great, but rooms, esp the bathrooms, are dated and need updating and maintenance

The room was extremely small. No place for a suitcase except on top of the small built-in desk. No space in the bathroom even for a small trash bin. One could not bend down to pick up anything without smacking one’s head on the side. In fact, entering the narrow shower requires one to enter sideways and to carefully hold onto a handle to avoid falling (and I’m a fit person). The shower doors would not close all the way, the room AC rattled and was so loud it sounded like a lawn mower in the room. The elevator uses an old fashioned metal sliding door you must manually close when leaving otherwise it won’t respond to calls from other floors. Guests don’t always do this and staff do not keep an eye on it so be prepared to have to walk down or up stairs most of the time. For “breakfast”, which is extremely light the tables one sits at are the size of a shoe—enough for a cup of coffee. And there are only 3-4 places. The public rooms, and ballrooms, however, are beautiful! I was eventually moved to a larger room but only on the last day of the stay, and even that process was awkward with poor communication from the staff. For the price I paid—£440 per night—I would never go back.

Rooms were very clean. Breakfast was amazing (a large variety of well prepared food every morning). The location near Victoria Station was excellent for either foot travel or riding the Underground during our stay. We are frequent travelers to London and will definitely stay there again.

Great hotel

The only thing good and accurate about the property was the location. The property was advertised as air conditioned both units were broken and despite three requests repairs were never made. Additionally a notice of insect extermination was left from the prior week. There were bugs in the bed in the bathroom and kitchen. The linens were not changed and ants got into luggage and toiletries. No price concessions were offered. I would not allow this property to post on the site. Communication was poor throughout. Additionally a watch was left at the property but was never found by staff.