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Second Elevator was down the entire 4 days we were there. Constantly waiting for coffee in the morning. The lady at the front desk had the personality of a door knob and treated us like we were interrupted the game on her phone.

We chose the hotel because it had a spa, which didnt disappoint and an outdoor pool. Overall hotel is very well maintained. Pool area a little small for the amount of guests, not enough lounge chairs..However Moises at the pool bar is a gem. Smiles easily, patient- considering ordering food can be challenging...he could use a food runner when its busy. Hotel ambience upscale and we felt safe. Our room was very nice and clean, Updated decor, spacious. Complimentary soap, shampoo etc were very, very nice. The view from our room not so nice as we mainly faced a brick wall, they should have discussed a possible upgrade$$?? Fortunately, we were only in the room for the most part to shower and sleep. Room was very quiet. The Restaurant wasvery busy and was challenged at breakfast time...seating and service experienced delays but the staff was always pleasant. Breakfast was pricey. Location on the Wharf was excellent. Would definitely stay again but would discuss room location and possible breakfast included price!

Being on a college campus did make arrival somewhat confusing. That was the end of any issues I had with this hotel. Staff was extremely helpful and courteous from jump. A problem I had in the room upon arrival was rectified immediately. Parking was a bit pricey, but worth it and close by. I most definitely will be chosing this location anytime I have to come to DC.

Il manque d'ascenseur, parfois 30 minutes d attente

The property staff was awesome. Had a problem with TV and never fixed but staff did offer a change of rooms which I did not accept.

I would have given this a higher rating but felt assaulted when we entered the portico and into the hotel. The large pictures of seductive young men were offensive to us. The decor of the worn out carpet didn’t help. Then realizing it had been a church was insulting. The water pressure was difficult in our bathroom. The staff was wonderful and friendly. The rooms were clean.

Staff was very helpful and always cheery

This is my second time staying at CitizenM. It is definitely a great spot for solo travelers!