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The location was great. The hotel itself was clean enough. Some of the staff were friendly, but the

The biggest issue with this hotel is the restaurant staff, let me be clear not the breakfast but the restaurants were you actually pay, they got 4 restaurants and share the staff, no one care it took 53 minutes to get someone to take the order only to get it wrong and not even a i'm sorry, this happen in all 4 restaurants

I’ve been coming to San Luis Beach Hotel in San Andrés for years. It was never a perfect property, but what always made it special was the peaceful beachfront atmosphere and direct access to one of the best stretches of beach on the island. Unfortunately, that peace is now gone. The hotel is now offering day passes, allowing outside guests to come in, drink, party, and overcrowd the beach area with wristbands. What used to feel relaxing and exclusive now feels busy and chaotic. Instead of focusing on bringing in large groups for day access, management should invest more into improving and maintaining the property itself. The location is incredible, but the overall guest experience has clearly changed. I truly hope whoever made this decision reconsiders it, because longtime guests who loved this hotel for its calm atmosphere are noticing the difference.

First the check in staff was terrible. They treated us horribly and were not very helpful when some issues with Expedia and their hotel happened for reservations. After that the troubles only increased. The property advertises as All inclusive however no drinks apart from beer and the food was only buffet. Both were terrible. The service at the pool is also horrible. No one pays attention and to even get anything is ridiculous impossible. This is 0 star forget 5 star hotel! Never would go here and never will recommend it. And very bad on Expedia to even advertise them and should absolutely not

No uvo agua por 3 días en el cuarto

There was a maggot in my salad. The room was clean, the staff were helpful. The sink in our bathroom was cracked. Which made on of the faucets/taps leak in our bathroom, there was water all over the floor. We did not know there were two parts to the hotel. The old part and the new part. The elevator in the old part had no air conditioning, it just blew hot air. The new part of the hotel looked a lot better there was air conditioning in the elevators. The food was very limited in terms of choice both restaurants served the same food which was disappointing. I found a worm/MAGGOT in my salad, after seeing that there was no more desire for me to stay so I moved to a new hotel. There was also no temperature control in the shower it was hot or hot. I requested a refund through Expedia and got less than a quarter of my money back.