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Great location. However, aircon didn’t work, shower bracket was broken, shower was mouldy, Hairdryer was useful for someone without hair. We mentioned the aircon issue as it was mid 30s but nothing was done. Not great.

Even though I only stayed one night, the experience was amazing. Meticulous attention to detail, making my stay a very memorable one. The food is incredible, whether you choose to dine A La Carte or try one of their very well put together Degustacion menus. Great selection of wine and they take great deal of pride in presenting the local Bordeaux region, its wines and local delicacies. Highly recommended.

Staff did not speak English and was not very welcoming for a 5 star hotel

It’s a beautiful property. The staff were friendly and helpful. The spa was very good. They do not provide much in the way of toiletries. They charge for using a bicycle. I have eaten dinner in the main dining room and the meal was excellent. Hiwever, I was unable to get into the dining room this time and dined at the bar, outside. We both ordered a steak and potato meal that followed a simple and delicious salad. Unfortunately, we both found our two a steaks, cooked à point ( medium rare) tough, gristly, and almost inedible. We each left two thirds of the beef uneaten. Such a disappointment.

This is a beautifully elegant hotel. Each room is unique with high quality fittings and products , particularly the quirky but very wearable bathrobes and the Dyson hair dryer. The team are super friendly and nothing is too much trouble

The hotel was clean. The breakfast had a very nice range of things from bacon, sausgae and egg, to fruit, pastries and breads. The staff were very helpful and the location was perfect. I would definitely recommend the hotel