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clean no smell

Nice place overall but the distance to the actual rooms was further than expected. A little bit of mold because of the way the bathroom is structured and the ac was really weak. That being said, I didn’t stay too long so take what I say with a grain of salt. Staff was nice and they have a 24hr restaurant that’s a little expensive for Bangkok standards.

Nice place with good staff and pool and gym

Really great location Lots of great restaurants and spa options close by. You can tell it was more touristy area. We walked 2 blocks to BTS or asked hotel's Tuk Tuk driver to take us. They have restaurant but we never ate there. We enjoyed having our own kitchen. We borrowed pans from hotel housekeeping and cooked our own BF this may be ideal with those who have large families or picky kids. after buying groceries at local store. We walked to all shopping malls ie. Central Chitlom, Central world. Staff was very polite and always greeted us with smiles. The morning we left they arranged for car to drop us off at airport with additional fee. It only took minutes for a grab driver to come get us on multiple occasions. Only negative is that they have only 1 laundry machine and 0 dryer. This could be an issue for someone staying longterm. Overall would stay again! Very clean room with tub shower combo. Large living area and 3 beds for 3 people.

Lebua is a mix of upscale and dilapidation Stayed in one of the newly-renovated suites on the 55th floor. Room was bright, spacious, and well-appointed. View from balcony was spectacular, but no view from within room. Room furnishings were fine, but more IKEA than plush. Butler service was excellent. Upgrade to new suites was worth it just to have the butler. Everything I needed was delivered quickly and above expectations. Elevators were infuriating. Old, dim and musty. Sometimes just changed directions while riding. Three different banks of elevators completely uncoordinated and unpredictable. Hotel has staff on the ground floor just to direct guests into elevators. Lounge was dismal. Entry is dark and unwelcoming, with deep, musty plush carpet. Lounge offerings were austere, with limited views and worn furniture. Hotel location is adequate, having decent eating and shopping nearby. ICON Siam is closed by taxi or tuk tuk and ferry. Overall I wouldn't book again in the future until the hotel is renovated to the standard of the 55th floor.

I was very disappointed when I got to the hotel and especially to my room. The pictures are not representative at all. The hotel is old and not well maintained. My room was smelling bad when we arrived. The staff was very helpful however and the hotel is well located. It is a 3 star hotel, do not expect more.

Helen owner & employee were very very accommodating