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Many of the staff were indifferent and seemed to be bothered to assist. Platinum Club staff members were rude and extremely condescending. I booked a 9 night 10 day vacation and Platinum staff told me no menu restaurants were available for my entire stay and I would have to eat at the buffet every day. I told the staff member to cut off my wrist band and return my money! Of course when I walked out, menu restaurants became available. My recommendation is management staff need to get out of the offices and observe what is actually happening. Oh in closing, management will deny this but if you are hispanic, you get priority and Anglos have to wait.

Overall, we had a good stay at Hotel Kanan, and our room was absolutely amazing. However, the hotel itself felt a bit neglected and could definitely use some maintenance and extra attention. I understand that tourism may be slower right now, but I actually think this is the perfect opportunity to take care of the property and make improvements. One of our biggest disappointments was the beach. I completely understand that sargassum is a natural issue and difficult to control. However, there is a difference between dealing with seaweed and simply not maintaining the beach. We noticed trash sitting in the same spots for several days, and while neighboring hotels were actively cleaning up the seaweed and keeping their beaches tidy, here it seemed to be simply ignored or worked around. Breakfast was another disappointment. The options were underwhelming, and the food was quite bland and lacked flavor. It's a shame because the hotel has so much potential, and our room was truly wonderful. With better maintenance, more attention to cleanliness, and improvements to the breakfast, this could be a fantastic place to stay.

From the time we arrived to when we checked out it was one of the greatest experiences I have had in a long time Great room , friendly staff and amenities

The staffs are very polite and friendly. The only problem was if you are in the high level the water pressure for shower is very weak. I was in the 14th floor.

Lots of pools to choose from. Lots are samey with swim up bars but that was fine. Day time pool games were mostly pretty fun. Getting water for our rooms was difficult sometimes. 3 bottles a day and you had to hunt down staff for more. Water shouldn’t be that difficult. Night time activities near the lobby were a ton of fun some nights. Lots of cool little critters running around. Probably annoying for the staff but we loved them. The spider monkeys in the wildlife area were always a treat. Very clean, absolutely no complaints. For resort food I thought it was fantastic. Even the buffet never disappointed. Coffee bar was great to. Solid 4/5 for our group.