Search Deals on

Waterloo Vacation Packages

Parking is the only issue Breaky was wicked Gym is great Rooms are great

The hotel was very spa-like. From the soothing, fresh scent in the lobby and rooms, to the Scandinavian designs throughout the property, One Hotels exceeded my expectations. I look forward to staying here again on my next trip into Toronto.

Was a very clean room. Staff were very friendly. Bar tenders in the lobby bar are excellent at what they do. Definitely would stay again. The path is very convenient being located right in the building.

Extremely disappointing stay with terrible service and poor cleanliness I had a very frustrating experience at this property and would not recommend staying here. It functions more like an unmanaged, hands-off short-term rental than a proper hotel, despite advertising itself as one. Upon arrival, there was nobody at reception. When we called the provided phone number for assistance, no one picked up. Instead, someone began texting us. The room was noticeably neglected. We documented visible stains across multiple areas: marks on the bed sheets, stains on the window sheer curtains, discoloration on the desk, ring marks and stains across the ironing board cover, and grime/stains on the shower wall tile grout. At 8:30 AM on a Saturday morning, staff began aggressively vacuuming directly in front of our room door, repeatedly banging into the door and waking us up. When we raised this, the response was simply that it was "regular maintenance" with no regard for guests resting on a weekend. When booking via Expedia, the listing explicitly stated that housekeeping was available on request. However, when we requested room service, they flatly refused via text, stating they are "not a traditional hotel" and only clean before arrival, telling us to fetch fresh towels ourselves from a closet on the 2nd floor. On the morning of our checkout, there was no hot water in the shower. When reported at 7:00 AM, the initial response was to "let the water run for 10–15 minutes." After waiti

Easy and very clear instructions for check in. Great location. Host was responsive.