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Warner Springs Vacation Packages

OK...The folks we spoke to on the phone to request early check in were great. Friendly and helpful. The staff at the front desk when were checking in - not so much. There were 2 people behind the counter when we got there and neither one of them greeted us. The man who helped us was not very welcoming and when we asked him where to park - which BTW they never mentioned - and told where we did park temporarily - he looked outraged. Not a great start. That being said - the hotel is cool looking and was very nice. Decorated beautifully. Clean room which is the most important thing. My main complaint is with the city too. The room was pre-paid before we got there. Checking out I was told we had a $70.+ charge. I knew $46.00 was for self parking - annoying but expected. The extra $30+? An almost $18.00 'amenities fee' What??? Are you charging me extra for soap? towels? Sheets? Come on. Then SD charges all kinds of taxes - a historic district tax. Please SD. You make me not want to come back. Which honestly for me was pretty much always the case.

The property is conveniently located in central IB. And while other rooms looked like they would be comfortable our room was located across from where the garbage is dumped and the washer and dryer. I messaged the property manager right away and sent photos of the overflowing garbage. I asked to be moved to another room. They said that was not possible. They did say they would give me a 10% refund on my stay. They never honored this. This level of garbage certainly attracts rats. Who wants this right outside their door? I gave them feedback that this particular room should not be rented out as a guest room because of the garbage and noise from the washer and dryer running.

All perfect

Overall, it is 3 Star. Hotel is older so knew it wouldn't be great. Room was clean. Comfortable bed. Bathroom & shower comfortable & clean. An amenity is a free bottle of still water; my bottle was open and drank out of. So they brought us two. Asked for different room bc 1st was meh! Rey quickly chose a better room for us. When we asked where gym/pool facilities were, they said not on site. They have a relationship with Fit gym. It's basically 7 walking blocks away. Not so bad if you're going to gym to work out. But problem is they give you 1 pass, and say it's only 1 per day. And per Z, it isn't an all day access pass, it's 1 time, so go in & leave, you can't go back in. However, gym says you can go back in, but said you have to bring a new pass each time. I told the hotel that and the hotel said, well Fit doesn't dictate our policy. And if we issue a new pass more than once a day, we have to pay them more than once for a day pass. And if you don’t use a pass, you lose it. Asked for 3pm check out. One staff said $50 fee. Another said $75 per hr after 1pm

Great stay at the Guesthouse. Completely redone rooms, large with fridge and microwave. Our room had two balconies with a nice outlook. Access to all the clubs amenities, pool, fitness center, restaurant, tennis, pickleball, golf. Had great meals at the restaurant, very inviting atmosphere, very quiet as well.

Just amazing place to stay in a nice area