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Valley Center Vacation Packages

Like last week, I stayed at The Atwood for three nights and there was no maid service. It is supposed to be every other day.

This was a beautiful property, staff were extremely helpful and friendly. Staff at the front desk were amazing. Thank you for making our stay so very memorable!

The room had obviously been updated but very poorly organized. No end table or light at end of right side of bed—coffee maker on desk but not near plug so had to move it around light to far side for plug in, no lights in sitting area, tv got no signal (maintenance came and said you have to turn it on and off but might not work because of system updating), only one set of cups/coffee, no creamer or stir sticks, room smelled of food or sewage, fire alarm went off at 11:30 pm for five minutes with no info after, old tub had no strips to prevent slipping, shower curtain was too short and water pooled on floor, no wall bar to step out of shower, corner of tub area with visible black dirt accumulated, hallway very noisy and large pile of towels left outside room directly in front of our room. The staff were all very helpful and responded quickly to requests for tv and coffee supplies. Should have taken a photo of dirt in bathroom that a washcloth could not remove entirely—totally unacceptable bathroom cleanliness!! We are in our late 70’s and have had plenty of experience with hotels in vacation areas. You have a great location but are not competing very well with your upscale neighbors who we will definitely book later this year. We live in Temecula and view Oceanside as an easy getaway for 3-4 days so are disappointed that your hotel underperformed. Would love to know if this even gets read. We do give the restaurant 333 five stars!!