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My toilet ran all night so a good night sleep was not had, I was up all night. To have a suite and not sleep wall was disappointing. I did tell staff as I checked out but they didn’t see to accommodate or make things right but what could they do? The outside pool was not clean at all, my kids wouldn’t even step into it. It was green and you could tell hasn’t been cleaned for days or maybe for the season. The hotel itself was great but wish for the money it was what we paid for as a whole.

We loved our stay but there was a clogged drain in the tub the entire visit and no housekeeping. You had to put a tag on your door which no one told us about. Not a usual hotel standard so how are guests to know? A heads up when we checked in would be helpful. The room was decorated in the 1980's (Think Hyacinth Bucket in Keeping Up Appearances) - it is in desperate need of an update. The property is beautiful and the hotel has great potential - we hope they make updates or it will be a true loss. They don't make places like this anymore - it has the potential to be a treasure but feels like it has been forgotten.

This place was just okay. They tried to do an update on an old motel and it’s just kind of didn’t go well. The carpet is old and the rooms smell really musty. The paint and caulking etc was done halfway with rust and chipping all showing through. I didn’t use the pool so I can’t speak to that. The bar/restaurant wasn’t opened. There’s not much of anything close by. The outside was decently kept. No elevator so you must lug your stuff up the stairs and you can hear everything regarding other people staying because it’s an old property and not well insulated. The air must not have been working upstairs hallway because it was hot in the hallway. If you tried to turn your air unit down in your room the smell gets worse so you either are cold or you smell the carpet. Pick your poison. Wouldn’t stay here again. The young lady working the counter was not very informative and it was hard pulling straight answers out of her about the area. The parking is located across a decently busy street on a corner and it’s hard to see if cars are coming while trying to take your stuff to your car.

Room was clean. Staff was friendly. But could not accommodate breakfast well for the number of guest.

Friendly staff clean environment

Place was great. I swear Medina is the friendliest town in the country.

Tv that doesn't function. Bed in the worst possible position. No hair dry, shampoo or conditioner. Completely needs to be re done. It's disgusting. The pool is completely closed. Except for the toilet it would have been more comfortable to sleep in the car.

Easy check-in. Nice room adequate breakfast.