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Turton Vacation Packages

Boutique hotel in centre of local park. Some quirky features add character. Friendly staff and nice bar.. Very limited parking and no regard for disabled bays or apparent enforcement. Alternative parking is not free and a short walk away from hotel. My third stay and heating and cooling rooms remains a real issue. Freezing in winter, roasting in summer. Other gripe is that the bathroom door is frosted, except for a broad clear strip all around the edge meaning your room mate can see everything you’re up to and given the toilet is in the same space……..Have given this feedback to hotel and hopefully they’ll take it onboard

Great stay overall, room was a bit small but very clean, had AC which was required in the heat. I liked filtered water station on the floor, staff check in forgot the free drinks we had in our boking and needed to eb reminded, could've been a bit friendlier but would stay here again. Good location.

Lovely apartment, great staff who fixed a hot water issue within 15 mins of reporting. They also checked in with us once again in the morning to make sure all was fine. Can be noisy at night hearing people move around their apartments as there are 4 floors. But not really anyway around that so it’s no one’s fault. Good location with an NCP carpark accross the road.

We had a wonderful stay here for my dad’s80th and the staff were so welcoming.

Lift not working, need to climb three stairs with luggage, building under renovation, noisy started early in the morning, scaffolding workers walking outside bathroom, living room eve though our room on the third floor, privacy and safety issue, Very messy and dirty with renovation and demolition material lying around in the complex.

Despite the stated check-in time being 11am to midnight, we were rudely spoken to on the phone by the manager when we arrived to check in at 11pm after a long work day plus hours of driving all because we hadn't replied to some messages about check in, all whilst we were driving I might add, so he's annoyed becuase we didn't text and drive! We expected to arrive and for check in to go smoothly, however, the underground parking is not guaranteed if you arrive late, and you have to pay an additional £20 per night on top of your room fees if you want to park your car in the buildings car park. This is not made clear on the listing, at time of booking it simply read "parking is available". The balcony door was also not opened by any of the provided keys, and when questioned about this the listing manager said "what do you mean" "use the key mate and open it". Once again horrendous customer service, which leaves a bitter taste in your mouth. The security guard at the front desk was polite and extremely helpful, and he was also the one sent up to help with the balcony door, and he did fix the issue which was nice. Overall the apartment cant really be faulted. Just naff customer service from someone who doesn't know how to speak to and treat their tennants with respect. We left the place spotless and it still took 4 days of having to message the Staysavvyaccommodation guy on whatsapp to get our deposit back. I never leave negative reviews but that's my honest experience.

Excellent hotel

Took two calls before check in pass codes were sent. Property is very run down. Broken window and poorly fitted doors and windows in room 10. Room smelled strongly of cannabis. Stained carpets and after booking as a pet friendly hotel we were told no dogs after 1 night. Hotel seems to be run as a kind of emergency accommodation for council services not fit for occupation in my opinion. If it had been advertised as ovo as indeed it is I would never of booked as poor experiences with this company elsewhere would of prevented it.police arresting a drug user outside the front gate upon arrival should of been a red flag.