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This hotel is exceptionally well maintained and the staff and management are great. We have been staying here whenever we are in Ixtapa for over 40 years. The hotel is as nice now as it was then.

It is a Great place to relax and enjoy the beach with the family. The food was great with a taste of traditional Mexican cuisine. The nightly shows are enjoyable!! The Staff is amazingly excellent from the room service to the outdoors. The service at the Caracol Bar with Lucio, Anibal, and Carlos was Excellent. The Premium Lounge had great selection of snacks and food and Guadalupe made it special with her great service. We had a great time at the late night bar with live music and refreshing drinks and the great service by Rocio which made us feel very welcomed!!!

Being diabetic and didn’t have a Mini fridge in the room, that makes it hard when have to travel with a medical condition that requires having the medication refrigerated When I talk to the Expedia costumers service they couldn’t help me to find a solution and the hotel didn’t offer a cooler with ice for the medication They told me to take the medicine to the nursing room I was on the 22 th floor and the nurses room was on the bottom floor that is not convenient solution

We spent seven full nights at Portofino and it was truly serene. Three things stood out: 1) The staff. Our servers E and A were truly amazing. Sometimes there was a language barrier, but it was more entertaining than a negative. As a US resident visiting a foreign country I don't expect our hosts to automatically speak english and it was actually more authentic to wade through some back and forth. And it wasn't a distraction at all we enjoyed the conversation. They were always checking on us. 2) The view. We saw seven sunsets, all equally brilliant, and all different but the same at the same time. It became the highlight of every day. 3) If you want relaxation, this is it. You move on your own time. If you want to visit local areas, there is a convenient bus that rolls through and can take you to the airport or towards Barra de Potosi. Taxis and rental cars work as well and you can park there for free. And there is absolutely nothing wrong with sitting by the pool or exploring the beach all day long. We would go back 100%.