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The hacienda and staff were exceptional and made my stay in Mexico City extra special. The staff were extremely kind and welcoming (thank you!). The property was charming with a lovely, comfortable and clean room. The garden/sitting area outside was a calm place to relax, read and do a little work. There was a shopping area nearby, but for me the park/natural area near the hacienda was a relaxing place to walk during my stay. This is a particularly nice place to stay for anyone visiting UNAM main campus.

Love the hotel. The scenery is beautiful, the river and the waterfalls. Food delicious.

Title: Amazing location, but facility issuesThe location of this hotel is perfect. It is very close to the metro and bus stations, and there are 7-Eleven and Oxxo stores just a short walk away. The rooms were also very clean, with housekeeping provided daily.However, the amenities need improvement. For the first two days, there was no hot water, forcing me to take cold showers. The front desk staff did nothing to help when I reported it. Later on, adjusting the water temperature was an absolute struggle. Also, the breakfast was way too small and simple to be filling.Good location, but the stay itself was uncomfortable due to the service and plumbing.

Fantastic lake view

Todo increíble, buena atención