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Staff were unprofessional and rude, seems no one wants to help including front desk. Charging for resort fees and only one pool was open and was very crowded. Pay a little more and avoid RIO.

No amenities. Room was small

Room was not clean- kitchen sink in particular was filthy. Check in was terrible- no one at the office, stood outside for 45 mins waiting for someone to answer the phone. Would not stay here again.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

I don't like the idea of not having any staff on site, to talk to anyone you need to go to the kiosk and request to FaceTime a rep. This complicates s lot more than you'd think. We did not end up staying bettee because the first room smelled so bad a raw sewage. All the pipe water traps had gone dry and sewer gasses had filled the room. We went to the kiosk to explain the problem, but because there are no people on site we had to wait 30-45 minutes for someone to walk to the property to check it out. She confirmed the issue and they moved us to another room, however, had not been and could not be cleaned (because therebis no on-site staff) and the air conditioner in this room was legit black from lack of service and the walls had mold on them because of this (I am an HVAC contractor, so i have experience in this matter). They did refund our money but that was a battle that took like 2 hours before they agreed and another week to get our money back. Also, you have to pay for parking which we were never told until after we checked in. And getting in and out of the parking lot is very difficult due to blind traffic.