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From the moment we walked in, Mahmoud at the reception was phenomenal, professional, and made checking in a breeze. We even told him we were hungry, so he held off our room until we went to the restaurant to grab a bite. The food, the staff, bar men, even housekeeping were all great. They pay attention to the excellent service they provide. The pool is great, and the private beach with bungalows is a one minute walk from the pool. I saw many families bring their kids here, and the animation team was very friendly and attentive with them. The cleanliness of the whole place is what really stood out in what this establishment is trying to achieve. All in all, check out this place. From now on, I will be staying at JAZ for when I visit sharm el sheikh again. Thanks again to everyone!

We thoroughly enjoyed our recent vacation. The resort boasts impeccably clean rooms and swimming pools, exceptional service from friendly staff, and an extensive variety of delicious food. We highly recommend Sultan Gardens Resort and would happily stay there again."

The rooms are amazing. Spacious and clean, the cleaning staff are tremendous. Also, the chefs from the grill, especially Hani- they are world class! Most of the staff is excellent. However, the front desk seem very inexperienced and untrained. They are always confused and overwhelmed. The bartenders are so good!

THE BEST HOTEL WE HAVE EVER STAYED IN. ABSOLUTE BEST PEOPLE AND CLEANLINESS AND PROFESSIONALISM AND ANYTHING YOU COULD EVER DREAM OF FROM OCEAN VIEWS TO POOLS TO ROOM SERVICE. MAHMOUD AND SALAH AT RECEPTION WE LOVE YOU SOOOO MUCH

Hello, The hotel was decent, but definitely not a 9/10 as suggested by the recent Google and Hotels.com ratings. If you want to swim in the sea, it’s quite difficult. You can walk hundreds of meters without the water going above knee level, and then suddenly it becomes very deep with waves. On top of that, it was extremely windy—we couldn’t even sit on the balcony facing the beach, despite the amazing view, which was actually the best part of our holiday. The food quality and variety were around 6/10 or 7/10 at best. The salad greens were not cleaned properly and often had dust and dirt on them. The alcoholic drink selection was very poor, and they were serving drinks in old blue acrylic cups at the pool and beach bars, which didn’t feel hygienic. There was only one beer brand available (an Egyptian brand, which was actually a decent lager), and they didn’t seem to have bartenders, so the cocktail menu was very limited and the quality was poor. The cleanliness of the beach, room, pool, and common areas was fine. There were some shops and markets on the property, but the sellers felt dishonest and overpriced. The security staff at the main gate asked for room numbers every time we entered or left the hotel, whether by car or on foot. Supposedly this was for record-keeping, but it felt uncomfortable and insecure to have hotel staff know exactly when we were or weren’t in the room. That should remain private. Overall, I would rate the hotel around 6/10 or 7/10 at most.

I had coordinated for a transport from the airport but was told once I arrived that they could not accommodate us. We had to get a taxi that dropped us over half a mile from the hotel. My wife was not happy as we had to walk down a dark street with all of our luggage. The next day my daughter had come to visit and she was going to change in our room to go on a snorkeling trip. The front desk made a big deal about not allowing guests even though I offered to pay extra. The manager finally agreed to allow her to come to the room but made it clear that she couldn't eat or drink anything. I wouldn't stay here again as there are plenty of other options in the areal.

Pool, Housekeeping, WiFi Bar staff were excellent.