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The room, 2 bed suite, was nice, clean with balcony looking over the marina. We had advised of only 2 persons. the suite could accommodate up to 6. Not sure if this was reason but kitchen was poorly equipped and may be utensils had been removed for our stay. Why would utensils be removed? The public areas were clean, but lacking any facilities of any kind. No vending facilities a surprise considering no restaurant facilities. It should be pointed out that many coffee shops etc. within 5 mins. walk. No local tourist information available in the form of leaflets. One request for information was directed to reception desk who advised us to consult internet. Staff, with odd exception, were helpful but 'surly'. did not appear to be very happy in there work. The reception desk was lacking in customer service skills, not happy and did not portray a pleasing attitude to customers. Despite the apparent negative comments, we would use the hotel again if in the area.

⭐⭐⭐⭐⭐ I had a wonderful stay at the RIU Plaza Toronto. The hotel is beautiful, modern, and exceptionally clean. The staff was professional, welcoming, and always willing to help, making the experience even more enjoyable. The location is outstanding, with many of Toronto’s attractions, restaurants, and entertainment within walking distance. The complimentary breakfast offered a wide variety of fresh, delicious options and was a great way to start each day. The rooms were comfortable, quiet, and well maintained, making it easy to relax after a full day of exploring and attending my conference. I would definitely stay here again and highly recommend RIU Plaza Toronto to anyone visiting the city for business or leisure.

Room was spotless. Staff made us feel like royalty. Location was perfect. Valet was awesome.

The staff was very friendly and the room was pretty big. Coffee and tea are available in the mini bar. That was nice.

Beautiful hotel. Room was grand and well maintained and very clean. We were upgraded to a larger suite as a bonus. The breakfast was good and they were even able to accommodate tree nut allergies.

I Enjoyed my stay, staff were very friendly and helpful, rooms were clean and spacious so I would definitely recommend.

not a great location. excellent otherwise.