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FYI - I asked Ai Google for the "most comfortable hotel beds, free parking, and breakfast in Salt Lake City" for our overnight stay. 2 places popped up and after reading reviews we chose Crystal Inn. This place is a gem! We will be returning when passing through the area in the future for sure. At registration Ian was so helpful and engaging when we checked in as well as bringing us additional items we needed for my disabled spouse to sleep comfortably. The hotel was hosting a bunch of sports teams and there were teens everywhere when we arrived. Ian did his best to minimize their impact on us in terms of our room location and advisement on the best time to come down for breakfast. The room was spacious, clean, and comfortable. The towels were surprisingly soft and thick. The bed wasn't as comfortable as we prefer but did the job. The only real issue was the sheets were so rough and hard. Like they'd been starched or something. Odd considering how soft and fluffy the towels were. Again we managed fine. I will say the breakfast was just as good as the reviews said. One of the best free hotel breakfasts (and some not free) we've ever had. The food was, hot, there was plenty for all, everything tasted fresh and flavorful, AND the staff was nice and did not start pulling food too early and let those that were there eat their fill before cleaning up which was a nice change. Great menu too! Thank you Crystal Inn, we will be back!

Only downside was that they charge for WiFi. Today, even most lower tier hotel offer WiFi for free. That would make it easy to access the WiFi. As a member, it was free for me, but I still had to go through the hassle of connecting. I kept getting error messages so I changed my password. Then I got a message that the password I just changed was incorrect. This kept happening over and over. It should just connect by my room number.

Stopped for one night. It was ok.

If you are looking for an eclectic and memorable hotel to stay in, I highly recommend staying here. The staff were super friendly and the enviroment just welcoming. Definitely will stay here anytime I am in the area in the future. If you are a skateboarder, they have an indoor park just for you. I am not, but it kinda gives you the vibe of this hotel. Can't say enough nice things about the overall experience at this hotel. If you are a business person, like me, they have an awesome lobby to sit in and do work. WIFI was great too.

Rooms Pros: Spacious, spotless two-bedroom suite; comfortable beds; high-quality toiletries. Cons: Bathroom outlets didn't work. Blackout shades let in so much light that our room was bright by 6:15 a.m. Amenities & Dining Pros: Excellent mashed potatoes, good kids' menu and wine selection. Fun game room with pool, ping pong, and shuffleboard. Cons: Starbucks kiosk had limited menu and doesn't accept the Starbucks app. Overcooked steak and burgers. Service & Operations Pros: Early arrivals can store luggage and use the pool, sauna, and gym. Cons: Pool service was nonexistent. After five unanswered calls to Guest Services, the bar, and the restaurant, I gave up trying to order food and drinks. No pool towels, either. Check-in exceeded 30 minutes because only one front desk employee was handling reception. I watched one guest wait in line twice just to get his room key after being told to return at 4:00, while another couldn't find a luggage trolley. The issue wasn't the employee—it was a hotel that wasn't staffed to provide the polished, welcoming service guests expect. Overall Beautiful property with a lovely suite, but the operations still feel like a soft opening. Guests choose four-star resorts for gracious, attentive service and an effortless experience. Black Rock isn't there yet.

We really enjoyed our stay overall! Having access to the pool and hot tubs until 11:00 PM was a huge plus, and the extra family activities, like the complimentary s'mores by the fire, made our trip even more enjoyable. There were a couple of things that could be improved. First, the bed sizes didn't seem to match the room descriptions. The "king" bed felt much smaller than expected, and the room advertised as having "two queen beds" appeared to have full-size beds instead. My biggest concern, however, was the vacation club/timeshare presentation. After checking in, we were introduced to someone who presented themselves as a travel guide offering discount passes and future travel rewards. It quickly turned into a sales pitch, and we felt pressured to schedule a meeting. We canceled the appointment the next day after realizing what it actually involved. Unfortunately, that wasn't the end of it. We were approached at our hotel room door and encouraged multiple times to reconsider. One representative even told us it would help pay for his college tuition if we attended the meeting. While I understand everyone has a job to do, it made us feel uncomfortable and cornered. The presentation was initially framed as receiving travel credits, rather than clearly explaining it was related to a timeshare-style sales presentation. We booked this vacation to relax and spend quality time together during a difficult season for our family. Being approached and pressured took away that feel

Great location and condo!