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Serpa Vacation Packages

A perfectly adequate room. Only there one night but it was quiet, room was dark and the staff on reception were very helpful.

There was a severe ant issue in my room. I filed three complaints and was told they would be addressed, but they were not. The ants invaded our suitcases and personal handbags. Good thing I had Lysol, so I used it to clean out my suitcase and personal handbag before departure.

Villa was moldy but tolerable for the weekend. Sheets had stains. Housekeeping didn't do much. Breakfast left much to be desired. Check-in was empty when we arrived and no staff was able to tell us where to go to check in or when the desk would be staffed. They don't answer the phone. I requested late check out which was accepted and I put do not disturb on the door. Housekeeping still barged in and woke us up and was annoyed we hadn't left. Overall it could've been worse.

Washing machine but no clothes horse! Cleaners were slap dash and didn’t speak the basics! Didn’t understand the word towel! Towels and bedding need to be updated they were tired. Gang of boys creating noise at 4am every morning. On a positive note the apartment was lovely and suitable for me as a wheelchair user. Very good location and the reception staff were lovely and friendly and very helpful. Will book again. Please sort clothes horse / drying rack

Very nice experience

This place was a steal, staff was amazing, located in quiet Porches, we enjoyed every part of our trip. The villas were modern and very well thought out. Minutes from Chapel Nossa and surrounded by picturesque scenery. Truly would 10/10 recommend, looking forward to returning.

Great location

For a 4 star hotel it’s quite run down and old. We stayed 3 days. The amenities are nice. We had an ant problem in our room which was gross, they came and cleaned it up and sprayed a bunch of chemicals. Wouldn’t stay here again!