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The check-in process was completely lacking. I stood outside for over an hour emailing calling and trying to get lit in the door. It says the front office is open, but you have to know how to get in the door. Apparently you have to use the keypad and click on one of the options that was available. But nowhere was that in the directions and the phone number to call the reception area was not taking phone calls and no one ever responded to my emails so I spent almost 2 hours standing outside until other people came along and let me in. Absolutely ridiculous!

The staff was super helpful, I will stay here again.

Perfect hotel with great food, amenities, and shuttle in and out of town. Just perfect

Terrific staff and amenities. The woman who handled our check in was superb. The thermal pools and views are spectacular. What a relaxing place. Possibly the best breakfast I have ever seen included in your stay. I can’t wait to come back.

Walking distances to main plazas, port and train stations. AC was great. The whole staff was very friendly.

Great hotel , clean, friendly and helpful staff, beautiful view, breakfast need a little more variety.