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Our stay was unfortunately disappointing, although the low price should set expectations accordingly. The biggest issue happened at check-in. The hotel told us they could not find our Hotels.com reservation, so we had no choice but to pay for another room directly at the hotel. Thankfully, Hotels.com handled the situation professionally and refunded the original booking. We really appreciate their excellent customer service. As for the hotel itself, the room was not cleaned during our stay, the staff generally seemed unfriendly and unwelcoming, and there were no afternoon snacks despite the all-inclusive concept. At meal times, flies were constantly flying around the food, which was unpleasant. The building is quite old and in need of renovation. The shower drain barely worked, causing water to flood the bathroom after every shower. The hotel was also almost empty during our stay, yet the overall service still felt lacking. The entertainment program was very limited, and the animation team came across as rude rather than engaging. Overall, you get what you pay for. If you’re choosing this hotel because it’s very inexpensive, keep your expectations realistic.

We booked a twin room ( double & double sofa bed ) but got given a double . What is not clear in the description of the hotel that it consists of a main building and a side building . Our room was located in the side building (401-480) some 120 steps up from the pool area , there is no lift so if you have mobility issues you have a problem (we personally didn’t). It was advertised as adults only , this again wasn’t quite correctly described. There are 2 smallish areas that are adults only . 1 area of the garden and 1 pool ( once the life guard is off duty the kids are in). We didn’t let it spoil our stay but these things need to be correctly advertised. The good parts : the buffet was fabulous , you will be hard pressed to not find something that you like . Sports : plenty to choose from. Beach area , plenty of loungers and sea easy to get in/out off as gently sloped . Room was kept spotless

What a fabulous stay! This hotel is beautiful, clean and attractive. Staff are all so welcoming and polite. Food is super delicious and there is a wide variety - for example: gluten free and vegan options too. The rooms are spacious and clean. Every location in the hotel is well maintained and staff are very well trained. I will return, as this hotel created lovely sentimental memories for us. I want to thank all the staff and management. If you are reading this review, please do not even if think - just book!

Great

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Great hotel for families, details make the difference, highly recommend.