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We booked a twin room ( double & double sofa bed ) but got given a double . What is not clear in the description of the hotel that it consists of a main building and a side building . Our room was located in the side building (401-480) some 120 steps up from the pool area , there is no lift so if you have mobility issues you have a problem (we personally didn’t). It was advertised as adults only , this again wasn’t quite correctly described. There are 2 smallish areas that are adults only . 1 area of the garden and 1 pool ( once the life guard is off duty the kids are in). We didn’t let it spoil our stay but these things need to be correctly advertised. The good parts : the buffet was fabulous , you will be hard pressed to not find something that you like . Sports : plenty to choose from. Beach area , plenty of loungers and sea easy to get in/out off as gently sloped . Room was kept spotless

What a fabulous stay! This hotel is beautiful, clean and attractive. Staff are all so welcoming and polite. Food is super delicious and there is a wide variety - for example: gluten free and vegan options too. The rooms are spacious and clean. Every location in the hotel is well maintained and staff are very well trained. I will return, as this hotel created lovely sentimental memories for us. I want to thank all the staff and management. If you are reading this review, please do not even if think - just book!

We stayed at this hotel for the second time and had another wonderful family holiday. During our stay, there was an unfortunate incident related to my child’s nut allergy. A food item was marked as not containing nuts, but there was a mistake. However, the hotel handled the situation very professionally. They took full responsibility, supported us immediately, and covered all medical costs related to the doctor and hospital checks. We really appreciated their care and the way they increased their focus on allergy management after the incident. Special thanks to Chefs Ahmed and Hussein, who kindly prepared safe cakes and desserts for my children. Their attention and kindness meant a lot to us. Overall, the hotel is very family-friendly, with a great pool, beautiful beach, and very tasty food. We are very satisfied, will definitely visit again, and have already recommended it to many friends.

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