Search Deals on

San Mateo Vacation Packages

-

Would NOT recommend staying there! The customer service is terrible! I booked 3 rooms for a group of 10, I had two rooms next to each other.. there was a connecting door in between. I asked if we can open the door in between the rooms and they said I didn’t pay for that type of room! If I wanted to “Open the Door” between the two rooms (that we were already using) I had to pay an additional $100 US Dollars per night!! Ridiculous.!! The bedding smelled, like when you leave wet clothing in the washer and for get to dry it out. The staff in the lobby were super rude, and there was only one employee during check out with a line of about 6 families trying to check out. Lets not forget the sewage water coming out on the entrance flooding the street. Adding the terrible smell! There were no reservations for dinner available!! And the hostess for the buffet “Older Guy” was the rudest ever!!

..

The $500 resort credit that is advertised is a scam - not true when you get to the resort, they refer you to the app and all it gives you is $15-$30 coupons off select services. When it got addressed to the staff at the customer service desk, they literally did not care about our concerns about how misleading this was. it was a waste of time talking to them. Also, the specialty restaurants got booked super fast and we were forced to eat at the buffet 3 times for dinner. That was disappointing since they are a big resort and should be able to accomodate more guests at their specialty restaurants.

Beautiful location, staff was great Rigoberto and Estella were very attentive, espectacular place would strongly recommend.