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Ruislip Vacation Packages

quite acceptable for a one night stop over

Beautiful property and very friendly and professional staff! Spa facilities also top notch.

Good location for transportation and walking to bars and restaurants.

The room was extremely small even though it was a corner room. The breakfast we paid for was nice and convenient I would recommend it. The evening Starbucks team was great, very friendly and accommodating.

Friendly attentive staff; great location and clean rooms. Gym could use more equipment for weight training.

The positive is that the room was nice. Clean, decently-appointed, what I would expect for the price. The negative is almost everything else. The place was clearly more concerned with their World Cup party in the pub, which doubled as their lobby, than ensuring guests had a nice experience during their stay. Later in the night I had to muscle my way through the pub just to get to the elevator to my room. They had an alternate entrance with a code lock…but I couldn’t get it to work and no one was available to help. Certainly not the rude bouncer who clearly didn’t remember that there were guests staying in the “hotel”. When I left in the morning, there was no one in sight and the door I came in through was bolted shut. I had to go back upstairs and find an alternate exit. No one had told me about locking the bottom floor so no one could exit. All in all I felt like it was extremely over-priced.

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.

Great location, clean rooms. However, as the hotel is located above a pub it is noisy and hard to sleep on Friday and Saturday nights. We could hear the pounding music which made it hard to sleep. There is no hotel common area or prescription area….. price reflects what you get.