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The staff was super friendly and helpful but unfortunately the TV wasn't working along with the water dispenser at the bar until our last day other than that everything was great

Clean and good service. Perfect for a couple nights 👍

Excellent property recommended

from the beginning to the end, the experience was excellent

We enjoy the Omni so much that we keep on returning year after year! Excellent location and superb staff

La ubicación es súper buena! Se nota que el hotel ya tiene varios años operando y no lo han remodelado, pero de todas formas está bien.

Disappointing Experience at Lotte New York Palace Unfortunately, my stay at Lotte New York Palace was quite disappointing. The staff was generally rude and not helpful, and I did not receive the level of hospitality I would expect from a luxury hotel. My room was very noisy, and when I asked to be relocated, the staff was not cooperative or accommodating. The experience at the restaurant was also disappointing, with staff members being particularly rude and inattentive. For a hotel of this reputation and price level, I expected much better service and professionalism. Sadly, the overall experience did not meet the standards I would expect from Lotte New York Palace.