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Puy-Saint-Vincent Vacation Packages

I would strongly reconsider booking this hotel if there’s any chance a delayed flight or emergency could prevent you from checking in on your scheduled date. We unfortunately missed the first two nights due to travel circumstances and, in the chaos, weren’t able to call. Despite having paid for our entire stay in full, we arrived to find our reservation cancelled and our room given away. No refund, credit, or alternative was offered. Our only option was to pay in full for another reservation. I was travelling with a group, and the other hotels they had booked actually reached out by email or phone when they didn’t arrive to make sure everything was okay, which I really appreciated. Ironically, the hotel I paid the most for was the least hospitable. I understand having a no-show policy, but keeping our full payment while giving the room away felt incredibly unfair. Our conversation with the staff remained respectful, but I expected much more understanding from a large hotel chain. I’ve stayed at many hotels and have never experienced this. Unfortunately, I would never book here again. There are so many beautiful hotels in Nice offering better value and hospitality.

Very convenient location with stunning views. My husband and i had drinks on the rooftop every night of our stay, overlooking the stunning waters. The stuff was amazing, so friendly, polite and accommodating. Very happy with our stay there.

Lovely staff, clean rooms but the limescale in the shower is a little off putting, even though I get the water is hard so it’s difficult to keep on top of. Can’t be beaten for location, slap bang in the middle of nice! Also if you’re looking for a lovely dinner, head to chateaux Marie directly opposite. Lovely setting and great food! Overall really lovely stay, would recommend.

My stay was overall good but the staff was not helpful and at times dismissive. I asked for a room on a higher floor and one person said that she needs to leave a note the manager to review it next day, next day the other staff members said that the manager is on holidays. She eventually called a hotel manager who after long conversations on the phone and laughter, offered the change for £65 euro. The wait, the tone and ‘handover’ entirely unnecessary and not professional. Not what I would have expected for my birthday. Will not choose for special occasions in the future but overall the hotel was nice in terms of amenities, just staff. Was not helpful unfortunately.