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Puerto Aventuras Vacation Packages

Good food and excellent friendly staff all across

Do not recommend

Usually I stay at a different resort brand, but I decided to give the Majestic Mirage a try since it was a 5-star resort. This has been a very poor experience -- def subpar compared to every other 5-star resort I have ever stayed at. (1) They are short staffed, so wildly unresponsive. (2) They did not have their check-in system in place, so when I got to the hotel, it took them 3 hours for my bag to make it to my room. Since my swimsuit was in my bag, I basically lost a day by the pool. (3) The mini-fridge in the room was broken when i got here, (4) Several other less than ideal service problems, including asking for my room to be cleaned while away (they say that is a service on demand) -- I requested it when I left my room at 8:45 AM, when I came back at 3 PM, no service. Is it better than a 2 or 3 star resort, im sure it is. Is it close to any other 5 star resort that I've stayed at in the past 5 years, no. It does not live up to the advertising.