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Pointe Seraphine Vacation Packages

I loved everything about this resort! It was beautiful and peaceful.

The room was spacious, clean and beautifully decorated. Complementary filtered water, coffee and tea were plentiful. Ms Tessa who was assigned to our room did a great job and responded quickly to our requests. (Ms Tessa - thank you for not removing our personal pillow slips - as was done at other resorts). The beach was always clean and we had a wonderful time there taking numerous family pictures. The guard saw we were having a good time and even left the gate open for us for a few extra minutes. All the staff we encountered -in the dining room, at the front desk and all around the grounds were always courteous, always greeted us and inquired as to how our day was going and if we needed any extra assistance. We even had one of the waitresses in the dining room ask us to critique and give her tips on on customer service skills. A few suggestions for improvement: 1. Front desk registration - most of the information could be collected upfront - I had many emails before my arrival and that registration data could have been collected there. 2. Rooms - (a)my room had no bath towel racks or hooks, (b) for 2 adults we were only given one wash cloth - even when the rooms were refreshed it was still only one wash cloth (c) there was no shower curtain or door so every shower resulted in a wet floor. 3. The cocktails that I sampled were really "light" on the alcohol. This did not deflect from us having a WONDERFUL vacation and we would not hesitate to return.

The bathroom needs to be updated. Causes water to run everywhere and hard water odor is bad.

This property was so beautiful and clean, the staff were so friendly and accommodating, the food was AMAZING, especially the landing restaurant. We had the breakfast included package and it was so worth it. I traveled with my husband and our two children (19 & 17) and although we did some excursions, they did not want to leave the resort. It was literally perfect! We had a suite, which was so spacious and gave the adults their private time and the kids had their own space. The outdoor jacuzzi was pretty cool too because you could make it hot or “cool.” We went in August 26, which is slow season for them and we loved how quiet it was. Still plenty of guests but no need to fight over beach chairs. I would HIGHLY recommend this resort and can’t wait to go again!!