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Great location and friendly staff

This was one of the most disappointing hotel experiences I’ve had. The Hotels.com listing is misleading and materially inaccurate. Its advertised the hotel as being on a white sandy beach with an exclusive beach bar, complete with photos suggesting exactly that. In reality, there is no exclusive beach bar and the nearest beach is public, rocky and nothing like the images or description (it’s a vile beach). Had the listing been accurate, I would never have booked this hotel. The problems didn’t end there. The blonde concierge was extremely unhelpful and refused to assist with booking restaurants or beach clubs. The hot water remained lukewarm throughout our stay and the manager shrugged his shoulders and refused to investigate. Towels were stained, had holes in them and are used interchangeably for both the bathrooms and the beach. The patio door regularly got stuck creating a safety concern. Housekeeping removed bedding from our room and failed to replace it, and when we raised it with the manager, he accused us of stealing it. The plunge pools are also very misleading in the marketing photos. Rather than overlooking a luxury setting, ours looked directly onto a car park and supermarket/high street. The location itself was also a huge disappointment.

Our third stay. Always welcoming, lovely staff. Very clean rooms and facilities. Excellent restaurant. Beautiful pool area. We will return again one day.

The room was clean, but that’s about it. The main issue is the disconnect between how this hotel is advertised and what it actually is. It’s a fine, middle of the road 3 star with a decent view (ish) and uncomfortable beds, and a number of other annoying but minor flaws. It is not a five star or anything close to that. There is just no objective reality to that claim. The experience made me question the reliability of hotels.com’s system for rating and ensuring accuracy. For a mid to low 3 star it was fine. If you compare it to any reputable 5 star or even 4 star it’s a very disappointing experience.

Beautiful, clean spacious hotel, if you're looking for quality food high end restaurant and fine dining this is the best choice hotel, set in a great location, right on the beach, choice of villas and apartments with private pool, or room with a swim up pool, or just room without pool. Staff are brilliant, speak excellent English, such wonderful helpful staff, first time to Crete and would definitely return to this Crete and this hotel. Grecotel has its own farm which is included in the package, great trip to see how they produce local olive oil, honey, they provide you with many courses during the visit with delicious food and wine. The beds in the hotel and pillows are so comfortable, the rooms are spotless and room service every day, you have a fridge in your room which is replenished every day with soft drinks, tea and coffee facilities, beach towel and bath towels changed daily. Bathrobes and slippers are provided. The drinks available are branded and good quality, staff behind the bar are efficient as are the staff around the pool, offering you drinks and snacks when required. Young children's pool and activities which is all shaded, 2 main pools with plenty of shade and sunbeds, some in the water which is a lovely treat. Reception staff are very knowledgeable and so helpful, they want to please. Gym and sauna available onsite which looked modern, nice shop onsite The main dining room which is self serve had choice and great quality. Perfect All inclusive