Search Deals on

Ölbronn Vacation Packages

The room was spotless!! The staff were really friendly and helpful. They made us feel really welcome especially more so as we were travelling with our 8 month old baby. The swimming pool and spa were amazing and open late so you are able to go whenever best fits around your itinerary.

Lovely hotel, great staff, superb location

Stayed one night should have booked more!

Paid for early check-in, got there and nobody on front desk. Waited 20 mins still nothing had to wonder around the hotel until I found a member of staff! Unacceptable. Other than that, room was basic but had everything we needed, air-con was really good, decent TV and good shower.

Great stay. Great staff. Great experience.

Dankeschön Nicely situated, spacious rooms, helpful and friendly staff.

Comfy room, friendly staff, great location

During check-in, the receptionist (a middle-aged lady) was extremely unwilling to help. She did not even greet us, make eye contact, or acknowledge our presence while processing our check-in. What made the situation even worse was that when I approached the reception desk to check in, two staff members continued talking to each other for about 3 to 4 minutes as if I was not even there. Only after I stated that I wanted to check in did they reluctantly assist me. Even then, they did not communicate in a friendly or welcoming manner. Unfortunately, throughout our stay, the same unfriendly attitude and lack of enthusiasm continued. The staff consistently appeared unhappy, disinterested, and unwilling to engage with guests. Even more concerning was an incident at around 8:00 a.m., when a housekeeping staff member opened our room door and entered while we were sleeping. Upon realizing that we were in the room, the staff member immediately closed the door and left. When I later asked about the incident, the explanation given was, "I was checking whether the room needed cleaning." I do not recommend this hotel. There appears to be a serious lack of staff motivation, professionalism, and hospitality training. Stay away.