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Nice and comfy place. Staff very kind and professional.

First of all front desk make me feel less important because I booked thru Expedia, they tried to charge me a balance at front desk, I had to show them the what I pay thru Expedia my balance they made me wait almost 30 minutes to fix that issue, another thing, the elevator was not working, I booked a 2 bedroom 2 bath sea view for a reason for 4 days, since elevator was not working they were expecting us to used the stairs, lol i thought they were going to relocate us to another building but they end up giving us a room on the first floor, and front desk told me that they were making us a favor because that was not their responsibility to give us another room because we booked thru Expedia, the lounge chairs was a garbage honestly, if i could upload a picture i would, all ripped off, I took a picture and went to front desk and told them to replace it the just told me they couldn’t do anything because we booked thru Expedia honestly las Paloma resort is not a good place to spend to hard earn money, from desk did not help at all their costumer service is very poor will never go back to that resort, I also get the breakfast package lol as soon as I hand over the ticket at the restaurant, their face expression was like this people don’t have money hahaha and did not give us a good service that really sucks, I hope Expedia can do something about this because also when I call Expedia to complain, Expedia try to contact them and they not a

So safe and fun! Loved the location

Great property, great location, safe, beautiful, a little small but worked, we ended up not using the upper loft part instead used the couch bed. Upper part more for like children able to climb up and down the ladder or thin adults. Definitely recommend. Will most definitely will stay again on another visit. Lots of shops, food options, bars near by. Easy access to taxis.

Such kind staff. The pools are pretty nice.

Sólo que al hacer check in no estaba lista mi habitación pero me dieron una buena solución !!

Really enjoyed our trip and our stay at Villa Relax It was convenient to all parts of town and felt secure with garage parking and entry into villa Courtyard and pool were beautiful Recommend Villa Relax to everyone traveling to Puerto Penasco

Front desk/Staff is always amazing, friendly and quick. Rooms are clean and have AC which is a must because it’s summer and it’s extremely hot outside. Showers can use a bit of help but as long as it has hot/cold water that’s fine.. What I can definitely recommend is the restaurant! WHAT AMAZING HOME COOKED MEAL.. went for dr visits and the meals have literally cured me. Probably the only reason why we keep going back plus prices are great.